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FAQs

My Order

How do I view quantity discounts, post-offs or case deals?

Discounts and specials are marked with an orange flag on the product detail and My Order List page. Hover your mouse over the flag to view the deal.

Still having problems? We are here to help, give us a call at 855-699-3223 or email us atwebbeerline.com@reyesholdings.com. Live support is available Monday through Friday from 7:00 a.m. - 6:30 p.m. (central) and email support is available on Sunday from 9:30 a.m. - 6 p.m. (central).

How do I add products to my beer cart?

There are several ways to add products to your Beer Cart.

  1. Click on “Products” in the top navigation. You will be directed to the Product List page. From this page, you can browse all products, search for a specific product and/or filter the list to narrow down the selection.
    1. From the Product List page, click on the shopping cart icon next to each product to see the purchase options for a specific product. Update the quantities and “Add To Cart”.
    2. If you are looking for more details about a product, click on the product name. On the Product Detail page, you will be provided with information about a specific product, including product description, style, brewer, origin, ABV, IBUs and color. From the Product Detail page, you will also see the various SKUs available for purchase. To add a SKU to your shopping cart, update the quantities and click on “Add To Cart”.
  2. You can also add products to your Beer Cart from the My Order Lists page.
    1. Under My Products, there will be a list of the SKUs you ordered in the past 12 weeks. You can easily update the quantity for these SKUs and add to your Beer Cart.
    2. If you have created a Custom List, you can also add SKUs from the Custom List to your Beer Cart.

Still having problems? We are here to help, give us a call at 855-699-3223 or email us atwebbeerline.com@reyesholdings.com. Live support is available Monday through Friday from 7:00 a.m. - 6:30 p.m. (central) and email support is available on Sunday from 9:30 a.m. - 6 p.m. (central).

I placed an order today but the website is giving me an anticipated delivery date more than a week away. Why can’t I pick my own delivery date?

Beerline.com automatically adjusts your delivery date based on your assigned order frequency and scheduled delivery day. If this is an emergency and you need an off-schedule delivery contact your account representative. 

Still having problems? We are here to help, give us a call at 855-699-3223 or email us atwebbeerline.com@reyesholdings.com. Live support is available Monday through Friday from 7:00 a.m. - 6:30 p.m. (central) and email support is available on Sunday from 9:30 a.m. - 6 p.m. (central).

Can I edit my order after it’s submitted?

Yes; however, you can't change your order on the website. To make a change to your order after it's submitted contact your account representative or call us at 855-699-3223

To add soemthing new to your order you can create a new order with the items you need to add. As long as the order is submitted prior to your order cut-off time it will arrive with your other order.

Still having problems? We are here to help, give us a call at 855-699-3223 or email us atwebbeerline.com@reyesholdings.com. Live support is available Monday through Friday from 7:00 a.m. - 6:30 p.m. (central) and email support is available on Sunday from 9:30 a.m. - 6 p.m. (central).

 


I placed an order on beerline.com but I did not receive an email confirmation.

First, verify that you completed the order process and clicked on the 'Submit Order' link at the bottom of the Beer Cart page. Next, go to the beer cart page and make sure that there are no order error messages at the top of the page.

If all looks good, give us a call (855-699-3223) and we will help figure out what went wrong. 

Still having problems? We are here to help, give us a call at 855-699-3223 or email us atwebbeerline.com@reyesholdings.com. Live support is available Monday through Friday from 7:00 a.m. - 6:30 p.m. (central) and email support is available on Sunday from 9:30 a.m. - 6 p.m. (central).

I placed an order on beerline.com but I did not receive my order.

First, verify that you completed the order process and clicked on the 'Submit Order' link at the bottom of the Beer Cart page. Next, go to the beer cart page and make sure that there are no order error messages.

If all looks good, give us a call (855-699-3223) and we will help figure out what went wrong. 

Still having problems? We are here to help, give us a call at 855-699-3223 or email us atwebbeerline.com@reyesholdings.com. Live support is available Monday through Friday from 7:00 a.m. - 6:30 p.m. (central) and email support is available on Sunday from Sunday from 9:30 a.m. - 6 p.m. (central).

Can I track the status of my orders on the website?

Yes. You can track the status of your order placed on the website on the Account Orders page.  Your order status will fall into one of the following three categories:

  1. On Hold/In Progress – represented by a grey icon in the Account Orders page. 
  2. Completed – represented by a green icon in the Account Orders page.
  3. Canceled – represented by a red icon in the Account Orders page.

Still having problems? We are here to help, give us a call at 855-699-3223 or email us atwebbeerline.com@reyesholdings.com. Live support is available Monday through Friday from 7:00 a.m. - 6:30 p.m. (central) and email support is available on Sunday from 9:30 a.m. - 6 p.m. (central).

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